1. Contract and Scope of Application
These Terms and Conditions govern the relationship between the customer (“you”) and our company (“we”) for the travel services we provide, including tours, accommodations, and transportation. By booking a tour or any service through our website, you agree to these Terms and Conditions.
2. Booking and Payment
Booking Confirmation: A booking is confirmed upon receipt of the required deposit or full payment and our issuance of a confirmation email. Payment Terms: Full payment must be made before the start of the tour. Payment methods will be specified during the booking process.
3. Cancellation Policy
By the Customer:
Non Refundable in any cases.
By the Company:
If a tour is canceled due to unforeseen circumstances, such as natural disasters or insufficient participants, you will receive a full refund.
4. Liability
We are responsible for ensuring that the travel services specified in the contract are provided. However, we are not liable for losses caused by:
- Natural disasters, accidents, or other events beyond our control.
- Customer negligence or failure to follow the instructions of our staff or guides.
5. Travel Insurance
We strongly recommend that customers purchase travel insurance to cover unexpected situations, including illness, accidents, or trip cancellations.
6. Health and Safety
Customers are responsible for ensuring that they are physically fit to participate in the tour and that they have disclosed any medical conditions or dietary restrictions prior to the start of the tour.
7. Customer Responsibilities
Customers must carry valid passports, visas, and any required travel documents. Customers must comply with the laws and customs of Japan and follow the instructions of our staff.
8. Changes to Itinerary
We reserve the right to modify the itinerary if necessary due to weather, transportation delays, or other unforeseen circumstances.
9. Privacy Policy
Personal information provided by customers will be handled in accordance with our Privacy Policy. This information will only be used to facilitate your travel arrangements.
10. Governing Laws and Jurisdiction
These Terms and Conditions are governed by the laws of Japan. Any disputes arising under these Terms and Conditions will be resolved under the exclusive jurisdiction of the Tokyo District Court.
11. Contact Information
For inquiries regarding these Terms and Conditions, please contact us at: Bexin Japan Inc.
Email: wildtour.japan@gmail.com